Faqs

 What does Luman Nest sell?

Luman Nest offers a variety of balloons and party decorations, including balloon garland kits, balloon arch kits, confetti balloons, themed balloon sets, and decorations for different celebrations.

What occasions are your decorations suitable for?

Our products are suitable for birthdays, baby showers, weddings, bridal showers, graduations, anniversaries, Valentine's Day, Christmas, New Year celebrations, and other special events.

=Can your balloons be filled with air or helium?

Most of our latex balloons can be inflated with air or helium. Please check the individual product description for specific inflation instructions.

 Is helium included with the balloon kits?

No. Helium is not included unless specifically stated in the product description.

 Are balloon pumps included?

Some balloon kits may include accessories such as balloon strips, glue dots, ribbons, or tools. Please check the What's Included section of each product listing to see exactly what comes with your purchase.

 How long does shipping take?

Orders are generally processed within 1–2 business days, with estimated delivery taking approximately 3–6 business days after processing. Total estimated delivery is 5–8 business days.

How can I track my order?

Once your order has shipped, we will send a shipping confirmation email with tracking information, when available. Please allow some time for tracking information to become active.

8. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible after placing your order. We will do our best to assist, but changes may not be possible once an order has been processed or shipped.

9. What should I do if my package arrives damaged?

Please contact our customer support team with your order number and details of the issue. Photos of the damaged package or product may be requested so we can investigate and assist you.

10. What if my package is marked delivered but I haven't received it?

First, check around your delivery location and with household members or neighbors. You may also contact the shipping carrier for additional delivery information. If you still cannot locate your package, contact us for assistance.

11. Do balloon colors look exactly like the pictures?

Colors may vary slightly depending on lighting, screen settings, inflation and the surrounding environment. Some balloons may also look different before and after inflation.

12. How should I store my balloons?

Keep balloons in a cool, dry place away from direct sunlight, heat, sharp objects and excessive friction. Avoid exposing latex balloons to high temperatures.

13. Are balloons safe for children?

Balloons should always be used with adult supervision. Keep uninflated and broken balloons away from young children because they may present a choking hazard.

14. How can I contact Luman Nest?

If you have questions about an order, product, shipping, or anything else, please contact Luman Nest Customer Support through the contact information provided on our website.

15. Where does Luman Nest ship?

We currently offer shipping within the United States. Available shipping options and charges are displayed at checkout.