Thank you for shopping with Luman Nest. We are committed to processing and delivering your order as quickly and safely as possible. Please review the following information regarding our shipping and delivery process.
1. Order Processing
All orders are processed within 1–2 business days after the order is successfully placed.
Orders placed on weekends or U.S. holidays will begin processing on the next business day.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.
2. Shipping & Delivery Time
We currently offer standard shipping within the United States.
- Processing time: 1–2 business days
- Transit time: Approximately 3–6 business days
- Total estimated delivery time: 5–8 business days
Delivery times are estimates and may vary depending on the destination, carrier operations, weather, holidays, or other circumstances beyond our control.
3. Shipping Charges
Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.
Promotional offers, including free-shipping offers, may be available from time to time and will be displayed on our website or at checkout.
4. Order Tracking
Once your order has been shipped, we will send a shipping confirmation email containing your tracking information, when available.
Please allow some time for tracking information to become active after the package has been handed to the carrier.
5. Delivery Delays
While we make every effort to deliver orders within the estimated 5–8 business day timeframe, occasional delays may occur due to:
- Severe weather
- Carrier delays or service disruptions
- Public holidays
- High order volumes
- Incorrect or incomplete shipping information
- Other circumstances beyond our reasonable control
If your order appears to be significantly delayed, please contact us and we will do our best to assist you.
6. Incorrect Shipping Information
Please carefully review your shipping address before submitting your order.
Luman Nest is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible at [Support:lumannest.shop].
7. Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us at [Support:lumannest.shop] with your order number and details of the issue.
For damaged packages, photographs of the package and the product may be requested so we can properly investigate the matter with the shipping carrier.
8. Questions About Shipping
If you have any questions about your order or our shipping policy, please contact us:
Name: luman Nest
Phone number: +16465180948
Email: Support:lumannest.shop
Physical address: 1657 N Union St, Fostoria, OH 44830, United States
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Support:lumannest.shop. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Support:lumannest.shop.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Support:lumannest.shop .
Our website is totally designed for fast and secure ordering. Each customer benefits from our Buyer Protection and each order comes with its own Tracking Number.
Our checkout it's using secure socket layer technology (SSL Enabled) and it's trusted by all major web browsers. When checking out, all of your payment information is kept safe and secure.
First time on our website? We would love to have you part of our family. Here's how our customer benefits from us:
Hand-picked Good Quality Items
Lowest Price While Keeping The Quality
100% Secure Checkout (SSL Enabled)
Stress-Free Returns & Exchanges
We offer full-time support. Please contact us at support@lumannest.shop if you need assistance.
